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Replacement insoles for QUILO (any generation)
Following the measurement of the full length of your foot, you must add 15 mm to this measure for an adequate adjustment.
|EURO SIZE||A - LENGTH (mm)||B - WIDTH (mm)||C - CIRCUMFERENCE (mm)|
REFUND & WARRANTY POLICY
We do not issue refunds. Only exchanges or credits are accepted.
Our policy is valid for a period of 10 business days. If 10 business days have passed since your purchase, unfortunately we cannot offer you an exchange or credit.
To qualify for an exchange or credit, your item must be unused and in the same condition you received it and bear the tag. It must also be in the original packaging.
Items that cannot be returned:
* Gift cards
To make an exchange or receive a credit, you must show us a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items can be exchanged. Unfortunately, sale items are not exchangeable or refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email at firstname.lastname@example.org and send us your item to: Blivet Sports, 5237 Boulevard Wilfrid-Hamel, suite 130, Quebec, PQ , Canada, G2E 2H2
Who do I contact for defective products?
Products purchased thought an authorised retailer.
If you purchased Blivet Sports products from one of our retailers, the first to contact is your retailer. All Blivet Sports retailers on behalf of Blivet Sports will look over a warranty case, will be talking to each consumers about the problem they are facing, will inspect the product and will be able to judge what to do. The very first request must go to your authorised retailer.
Before contacting your retailer, it is important to read what is described in the Warranty section just below.
Products purchased thought the Blivet Sport’s web store.
If you purchased Blivet Sports products from Blivet Sports web store, in this case, than you will have to submit your request to Blivet Sports directly.
Before contacting Blivet Sports, it is important to read what is described in the Warranty section just below.
All Blivet Sports products are guaranteed against manufacturing defects for a period of one year after the date of purchase and you must show us a receipt or proof of purchase.
To return a product, you must mail it to: Blivet Sports, 5237 Boulevard Wilfrid-Hamel, suite 130, Quebec, P.Q., Canada, G2E 2H2
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item over $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.