Privacy policy

PRIVACY POLICY

Last Updated: September 18, 2023

Contact: support@blivetsports.com

Personal Information Collected

When you visit the Site, we automatically collect certain information about your device, including data about your web browser, IP address, time zone, and certain cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or individual products you view, websites or search terms that directed you to the Site, and data on how you interact with the Site. This information is collected automatically and is referred to as "Device Information."

We collect Device Information through the following technologies:

• Cookies: Here is a list of cookies that we use. We list them here to provide you with the option to allow or disallow them:
  • _session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
  • _shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our website's internal stats tracker to record the number of visits.
  • _shopify_uniq, no data retained, expires at midnight (in the visitor's timezone) the following day. Counts the number of visits to a store by a single customer.
  • cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.
  • _secure_session_id, unique session identifier.
  • storefront_digest, unique identifier, undefined if the store has a password. Used to determine if the current visitor has access.
• Log Files: These files track the Site's activity and collect data such as your IP address, the type of browser you use, your internet service provider, referring and exit pages, and timestamp data (date and time).
• Web Beacons, Tags, and Pixels: These are electronic files that record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make one through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. These automatically collected pieces of information are referred to as "Order Information."

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

In general, we use the Order Information we collect to process orders placed on the Site (including processing payment information, arranging shipment of your order, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you.
• Assess potential fraud or risks.
• Provide you with information or advertisements about our products or services when it aligns with your communicated preferences.

We use Device Information (particularly your IP address) that we collect to assess potential fraud or risks and, more generally, to enhance and optimize our Site (for example, by generating insights into how our customers browse and interact with the Site and evaluating the effectiveness of our advertising and marketing campaigns).

Law 25 - Protection of Personal Information

We want to inform you that certain provisions of the Law modernizing legislative provisions regarding the protection of personal information in the private sector, also known as Law 25, apply to our website. This reform modernizes the rules protecting personal information in Quebec to better adapt to the new challenges posed by the current digital and technological environment.

The main new obligations that apply to our website under Law 25 include:

• Designating a person responsible for the protection of personal information and publishing their title and contact information on the company's website.
• In case of a privacy incident, keeping a record of all incidents and taking prompt measures to reduce the risk of harm to those affected. A company must also notify the Commission and the affected individuals of any incident that presents a serious risk of harm.
• Pre-disclosing to the Commission the verification or confirmation of identity done through biometric features or measures.
• Complying with the new framework for the communication of personal information without the consent of the individual concerned in the context of a commercial transaction or for study, research, or statistical production purposes.

These obligations are put in place to ensure enhanced protection of the personal information of our website users.

Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files placed on your device to collect standard internet log information and behavioral information. This information is used to track visitor behavior and compile statistics, helping us improve our website and provide relevant information to visitors.

We use the following types of cookies:

• Technical or Functional Cookies: Some cookies ensure the proper functioning of certain parts of the website and take into account your preferences as an internet user. By placing functional cookies, we make your visit to our website more convenient. For example, you don't have to repeatedly enter the same information when visiting our website, and items remain in your cart until your payment.

• Statistical Cookies: We use statistical cookies to optimize the experience of internet users on our website. With these statistical cookies, we obtain insights into the use of our website.

• Advertising Cookies: On this website, we use advertising cookies, which allow us to personalize advertisements for you, and we (as well as third parties) obtain information about campaign results. This happens through a profile we create based on your browsing and clicks, both on and off www.blivetsports.com. With these cookies, you are associated with a unique ID as a website visitor, so you don't see the same advertisement more than once, for example.

• Marketing/Tracking Cookies: Marketing/tracking cookies are cookies or any other form of local storage used to create profiles of internet users for displaying advertising or tracking the user on this website or on multiple websites for similar marketing purposes.

• Social Media: On our website, we have included content from social networks to promote web pages or share them on social networks. This content is integrated using code obtained from these social networks and places cookies. Please read the privacy statement of these social networks (which may be regularly updated) to understand what they do with your (personal) data processed using these cookies. The data collected is anonymized as much as possible.

During your first visit to our website, a pop-up window will inform you about the use of cookies. By accepting the use of cookies as described in this Privacy Policy, you consent to our use of cookies during your visit to our website.

Do Not Track

Please note that we do not change our data collection on the Site and our usage practices when we detect a "Do Not Track" signal on your browser.

Data Retention

When you place an order through the Site, we retain the Order Information in our records, unless and until you request its deletion.

Changes

We may need to amend this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

To learn more about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us via email at support@blivetsports.com